At Gravity we are always striving to be the best we can be but we occasionally issues do arise, what we do promises in the unlikely event that you wish to return your item we will always work with you to offer the absolute best possible service, please contact our customer services team
We do ask that all returns are approved and an RMA number issued before an item is returned as if this isn't done it can be very difficult for us to track your return.
The RMA number must be clearly marked on the front of the box. Any returns received without an RMA number clearly marked will delay any refunds.
If you decide that the item/s you have purchased aren’t what you were looking for, you have 7 days from when you receive them to return them back to us. They must be unused and in their original condition. The returned product/s must include all the contents including instructions and packaging. You must contact us to start the returns process.
We do not cover the cost for returning the products back to us, and we recommend that you obtain a proof of postage receipt when sending the items back, as we do not accept responsibility for products lost or damaged in the post.
In the first instance, please contact us as soon as possible if you receive a damaged or faulty item so that we can start to resolve the issue. All damaged or faulty items must be reported to us within 14 days of receiving the product.
We will not confirm that we have received your returned parcel. Upon receipt of your items it can take up to 10 working days to process. Refunds will be made back to the payment method used to make your purchase. Refunds can take up to 5 working days to appear in your account once processed.
Please note that as shipping costs are not retrievable, we are unable to refund these costs for any returns which do not contain faulty or damaged items. Only if the item is found to be defective will the original return shipping costs be refunded.
If you would like to cancel your order, please let us know urgently. Unfortunately, if we have already begun processing your order, we will be unable to cancel it, and you will be liable for the cost of returning the unwanted items.